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Return and Refund Policy

Please use our contact form at the bottom of the page. Thanks! 

Cancellations

Please check orders carefully before placing them. In an effort to ship out your products as fast as possible, we often begin processing your order as soon as it is placed. Unfortunately, once orders are submitted, picked, and labels printed we cannot cancel an order. 

Damages and Returns Policy

FishAntibiotics.com will refund all orders, 100%, anytime before the product is labeled and shipped. Most days (excluding holidays and weekends) product is shipped the same day or depending on the time the order is placed, the next day. Once an order has shipped (mail delivery label printed) the following Damages and Returns Policy, including restock fees and return shipping charges apply.

Damages Policy

FishAntibiotics.com will credit damaged product only when it occurs in shipping to the customer, or if the product is defective (short or damaged) from the manufacturer. Damages to a shipment must be noted with the delivering carrier present at the time of delivery, or a damages claim must be made with the carrier. Damages must also be reported to FishAntibioticsc.com within 48 hours of delivery with each shipment to ensure proper credit. At the discretion of a FishAntibiotics.com representative, the product may be returned only with an authorization number, or destroyed with our permission. Product returned without authorization will be refused. Replacements for the damaged product will be forwarded immediately. Account credit will be given for damaged product only upon request. FishAntibiotics.com will not guarantee credit for any damages not noted at the time of delivery. Product damaged by means other than in shipping to the purchaser is not covered under the FishAntibiotics.com return policy.

Refund Policy

FishAntibiotics.com will credit returns of undamaged, unopened product upon customer request and at the discretion of a FishAntibiotics.com representative. Returns of undamaged product must be shipped prepaid by the customer. There is no credit for cost of shipping. Product may be returned only with an authorization number. Product returned without authorization will be refused. 

Restocking fees will apply according to invoice date as follows:

Days Since Invoice Date:
0-30 Days = %15 Restocking Fee
30-60 Days = 25% Restocking Fee
We do not accept return of merchandise over 60 days from invoice date

Restocking fees do not apply to items deemed defective by FishAntibiotics.com.


FishAntibiotics.com requests that before returns of undamaged product, due to consumer dissatisfaction, are initiated, an attempt is made to resolve the issue directly with the dissatisfied customer. In many cases, dissatisfied customers can be assisted with personal instruction by a FishAntibiotics.com representative in understanding more clearly the product functions and instructions. Often this will resolve the situation thereby circumventing the need to return the item at all. FishAntibiotics.com should be contacted directly with any questions regarding the return of any product prior to action being taken. This will ensure proper replacement or credit in a smooth and timely manner. Your cooperation with this policy is very much appreciated.


Contact FishAntibiotics.com directly at 1-866-806-7759, or email contact@fishantibiotics.com